Shipping & Returns

Free Shipping on Orders Over $100

We are pleased to offer free shipping on all orders over $100 within the USA. Expedited shipping options are available at checkout for an additional fee.

Shipping Methods and Guidelines

FedEx and UPS Shipping

  • We provide FREE insurance coverage for orders shipped via FedEx and UPS.
  • Orders over $500 will require a signature upon delivery.

USPS Shipping

  • Most items sold on this site are prohibited from shipping via USPS.
  • If USPS is selected, you assume all risks, including lost, stolen, or damaged shipments.
  • Items not meeting USPS restricted items policies will not be eligible for refunds or replacements.

Automatic Knives

  • All automatic knives will ship via UPS or Fedex as USPS restrictions prohibit their shipment.
  • Please ensure you are aware of and comply with your local laws regarding automatic knives before purchase.

Billing & Shipping Address Policy

To protect our customers and prevent fraudulent transactions, we only ship to the verified billing address associated with the payment method used at checkout.
We cannot accommodate requests to ship to alternate addresses under any circumstances.
Orders placed with mismatched billing and shipping addresses will be automatically canceled and refunded.

For more information, please review our full fraud and shipping protection policy

Shipping Information and Notes

Order Processing Time
Most orders placed by 12 p.m. EST ship the same day. Orders placed after 12 p.m. EST or on weekends/holidays will ship the next business day unless otherwise noted.

Signature on Delivery
For added security, we recommend selecting "Signature Required" at checkout, especially if you live in an area prone to theft.
Orders with apt/suite addresses or high-value orders may require a signature at our discretion.

Carrier Delays
Please note that carrier delivery timelines are estimated and not guaranteed. Refunds for delayed shipments are not available due to current courier policies.
Overnight or expedited orders placed on Fridays may not arrive until the next business day, depending on carrier policies.

Proof of Delivery
UPS now offers photo proof of delivery. If a package is stolen after delivery to the correct location, carriers/insurance will no longer reimburse for the loss, and we cannot provide refunds or replacements.

Address Changes

For your security, we cannot change the shipping address after an order has been placed.

Returns Policy

We want you to be confident in your purchase, but if you need to make a return, please review the following guidelines:

Conditions for Returns

  • Timeframe: Customers have 30 days from the purchase date to submit a return request.
  • Condition: The knife must be in new, unused condition.
  • Packaging: All original packaging, materials, and any promotional items must be included.
  • Restocking Fee: A 15% restocking fee applies to standard returns. Custom or limited-edition items may incur a restocking fee of up to 30%.

How to Start a Return

  • If you created an account at checkout, log in to your account.
  • Navigate to your order history and select the item you wish to return.
  • Submit your return request for review.
  • Our team will verify your request and send you an approval email (check your spam folder if you don’t see it within 24 hours).
  • Once approved, follow the return instructions provided.

If you encounter issues with your return, please contact us directly at 386-843-2590 and we will be happy to assist.

What to Expect from the Return Process

  • Shipping Costs: Customers are responsible for return shipping costs unless otherwise stated.
  • Refunds: Refunds will be issued to the original payment method or, in some cases, as store credit.
  • Rejected Returns: Items that show signs of use, are damaged, or missing original packaging may be refused.

Exceptions and Special Cases

  • Defective or Damaged Items: Contact us immediately upon receipt. Policies may differ for defective products, and you may not be responsible for return shipping.
  • Custom or Limited Items: Subject to higher restocking fees (up to 30%).
  • Final Sale Items: Clearance, sharpened knives, or specially marked final-sale items are not eligible for return.