Shipping & Returns

Carrier Shipping Policy

  • FedEx and UPS Shipping:

    • We provide full insurance coverage for orders shipped via FedEx and UPS.
    • Your purchases are protected when you choose these reliable carriers.

  • USPS Shipping:

    • Please note that when you opt for USPS services, you assume all associated risks.
    • Most of our items cannot be insured through the postal service.
    • We do not offer refunds or replacements for lost, stolen, or damaged shipments when USPS is selected.

Returns Policy

  • 30-Day Return Window:

    • You have a 30-day window from the date of delivery to return most new, unopened items.
    • Shipping charges are non-refundable unless the return is due to our error (e.g., incorrect or defective item).

  • Quality Assurance:

    • Before shipping, we thoroughly inspect all items to ensure quality.

  • Refund Processing Time:

    • Refunds are typically processed within four to six weeks.
    • This timeline includes transit time for the return (5 to 10 business days), processing upon receipt (3 to 5 business days), and your bank's processing time for the refund request (5 to 10 business days).

  • How to Initiate a Return:

    • If you need to return an item, please Contact Us with your order number and provide detailed information about the product you wish to return.
    • Include clear pictures or videos demonstrating any errors or defects to expedite the return process.

Shipping

  • Limited International Shipping:

    • We offer international shipments on a very limited basis.
    • If you are located outside of the USA and wish to place an order, please CONTACT US for assistance.

  • Shipping Estimates:

    • When you place an order, we will estimate shipping and delivery dates based on item availability and your chosen shipping options.
    • Shipping date estimates may be visible on the shipping quotes page during checkout.

  • Weight-Based Shipping Rates:

    • Many of our items have weight-based shipping rates.
    • You can find the weight of each item on its detail page.
    • Our shipping policy adheres to the rounding-up rules of the shipping companies we work with, rounding weights to the next full pound.

Order Processing 

  • orders will not be processed if the billing and shipping addresses DO NOT Match

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