Carrier Shipping Policy
FedEx and UPS Shipping:
- We provide full insurance coverage for orders shipped via FedEx and UPS.
- Your purchases are protected when you choose these reliable carriers.
- Please note that when you opt for USPS services, you assume all associated risks.
- Most of our items cannot be insured through the postal service.
- We do not offer refunds or replacements for lost, stolen, or damaged shipments when USPS is selected.
30-Day Return Window:
- You have a 30-day window from the date of delivery to return most new, unopened items.
- Shipping charges are non-refundable unless the return is due to our error (e.g., incorrect or defective item).
- Before shipping, we thoroughly inspect all items to ensure quality.
Refund Processing Time:
- Refunds are typically processed within four to six weeks.
- This timeline includes transit time for the return (5 to 10 business days), processing upon receipt (3 to 5 business days), and your bank's processing time for the refund request (5 to 10 business days).
How to Initiate a Return:
- If you need to return an item, please Contact Us with your order number and provide detailed information about the product you wish to return.
- Include clear pictures or videos demonstrating any errors or defects to expedite the return process.
Limited International Shipping:
- We offer international shipments on a very limited basis.
- If you are located outside of the USA and wish to place an order, please CONTACT US for assistance.
- When you place an order, we will estimate shipping and delivery dates based on item availability and your chosen shipping options.
- Shipping date estimates may be visible on the shipping quotes page during checkout.
Weight-Based Shipping Rates:
- Many of our items have weight-based shipping rates.
- You can find the weight of each item on its detail page.
- Our shipping policy adheres to the rounding-up rules of the shipping companies we work with, rounding weights to the next full pound.
- orders will not be processed if the billing and shipping addresses DO NOT Match